Privacy Policy
This Privacy Policy explains how Zentrova Omni Inbox collects, uses, stores, and protects data when businesses manage WhatsApp, Facebook Messenger, and Instagram conversations through a single shared inbox.
1. Information We Collect
When a business connects its messaging channels to Zentrova Omni Inbox, we may process customer conversation data, sender identifiers, profile names, profile pictures when provided by the channel, message timestamps, agent assignments, and internal notes created by the business team. We may also store account-level data required to authenticate and maintain connected channel sessions.
2. How We Use Information
We use the data processed through the platform to power one unified inbox, route conversations to assigned team members, support customer service workflows, maintain conversation history, enable replies from connected channels, and improve service reliability, troubleshooting, and security monitoring.
3. Channel Integrations
Zentrova Omni Inbox integrates with WhatsApp, Facebook Messenger, and Instagram. Data received from these channels is used only to operate the inbox experience requested by the business. We do not sell customer conversation data and we do not use message content for unrelated advertising purposes.
4. Legal Basis and Business Responsibility
The businesses using Zentrova Omni Inbox are responsible for ensuring they have a valid basis to communicate with their customers and to process any personal data collected through those channels. We act as a service provider for conversation management and related support workflows.
5. Data Sharing
We share data only when necessary to provide the service, comply with legal obligations, investigate abuse, or protect the integrity of the platform. Access inside the application is role-based so only authorized users can view and manage conversations assigned to them or available to their team role.
6. Data Retention
Conversation data, contact records, and assignment history are retained for as long as required by the business using the service, unless removal is required for legal or contractual reasons. Businesses may request deletion of their stored data in accordance with their service terms and operational needs.
7. Security
We use administrative, technical, and organizational safeguards to protect stored tokens, conversation records, and contact data. This includes access controls, environment-based secrets, encrypted token storage where supported, webhook verification, and audit-friendly operational records.
8. Your Choices and Requests
If you are a business using the platform and need to update, export, or remove data held in your workspace, you may contact the Zentrova support team. If you are an end-customer of a business using the platform, please direct privacy requests first to the business you communicated with, as they control the customer relationship.
9. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect product changes, legal requirements, or operational improvements. Updated versions will be posted on this page with the latest effective date.
10. Contact
For privacy-related questions about Zentrova Omni Inbox, please contact the business owner or support contact listed within your workspace configuration or official company contact channels.